Terms & Conditions
PURCHASING
Payment Methods
We accept Visa, Master Card and American Express with a verifiable United States billing address. Your credit card will not be charged until product availability is confirmed and your order has shipped.
Credit/Purchase Orders/Government Purchases
We may extend credit terms of Net 30 days for qualified customers based on approval. We accept PO's and/or offer terms to government agencies. This includes local, state, and federal government agencies; military installations and agencies; educational institutions such as local schools, colleges, and universities; and other organizations legally related to or controlled by government organizations.
We determine on an individual basis, and at our sole discretion, what organizations qualify. We may extend terms to organizations purchasing large quantities of supplies or product or companies wishing to order on a recurring basis. Any and all past due amounts are subject to a 1.5% monthly financing charge or the maximum permissible under applicable law. Please call us for more details.
Each returned check will result in a $35 processing fee.
Special Needs Order
Please call us if your order has special needs or you have a specific request regarding shipping method or timing. We will do our best to work with you and find a solution.
Quantity Buyers
Large quantity pricing is available. Please call us at 1-800-777-1214, Monday-Thursday 8:00AM - 5PM CST and Friday 8:00AM - 2PM CST.
Shipping Methods
We typically use UPS Ground or FedEx Ground. For some orders, the website over-estimates shipping charges and we will choose the carrier that is the least expensive and give you a shipping discount on your invoice. We can use USPS as needed for Alaska and Hawaii but you must place your order over the phone for this option or put a note on the order. Items are shipped to arrive in 3 - 7 business days unless expedited shipping is requested. If a product is out of stock and shipping is delayed; we will notify you.
UPS Next Day, UPS 2nd Day, and UPS 3 Day Select shipping is also available. All shipping time estimates are based on business days and subject to carrier schedules and events.
Shipping Timing
If your order is received by 1:30 PM CST (M-Th) and 10:30 AM CST (F) your order will ship the same day. If a product is out of stock and shipping is delayed; we will notify you. If there are any issues with your credit card; we will attempt to notify you. If we do not get a response by 1:30 PM CST then the order will not ship that day even in the case of requested expedited shipping.
Holiday Shipping
We do not ship on major US holidays.
The major carriers do not guarantee that ground shipments will arrive on schedule during holidays due to the extra load. Standard 3 - 7 day shipping can easily have 2 - 3 days added to it. Overnight or 2nd Day service is the way to compensate during holiday seasons if you require immediate delivery. Please include this into your planning.
Weekend Shipping
We do not ship on Saturday or Sunday. Saturday delivery may be arranged subject to availability and carrier. Please contact us to request this arrangement.
RMA/RETURN POLICY
DOA/Defective Product Returns
Rarely, a customer may receive a DOA (Dead on Arrival) product. Defective products must be reported within 15 days of receipt.
Typically a "DOA" is actually improperly configured or "inoperative" due to some other basic technical issue. A product that is not compatible with your system is not considered defective or DOA. We strongly recommend that you verify with the POS software vendor that the product will work with your software before you order.
In the event that our tech support determines that the product is defective, we will issue you an RMA number and require you to return the product. Please pack the item in the same way as you received it, along with all required parts, packaging material, etc. Do not write or mark on the product or its packaging.
The product will be tested and inspected upon return. If the item is not defective, a diagnosis charge and return fee of up to 10% of the purchase price may apply.
Beyond the allowed DOA period, the manufacturer's warranty takes effect. All warranties are carried out directly through the manufacturer of the product. Contact us for the manufacturer contact information if needed. Please let us know if you have any problems getting warranty assistance from the manufacturer. We will do what we can to help.
Non-Defective Product Returns
It is important to verify an item is compatible with your software or tools prior to ordering it. We will not accept the return of products after 30 days. All returns require a return authorization number (RMA#) from customer service and are subject to a 10% restock fee.
No shipping charges will be reimbursed.
We will only accept returns that are 100% complete and in new and unused condition. If any parts are missing, or damaged then the product will be returned as is to the buyer. Additionally, failure to return the item(s) in the complete original packaging will result in refusal. This includes any external boxes used, accessories, packing materials, and said packaging is not damaged, marked or otherwise not acceptable for resale.
All returns are inspected upon arrival. This process can take several weeks. Please allow 2-4 weeks from the return date for credit to be issued. Any credit will be issued via check or back onto the credit card that was originally used to purchase the product.
Custom or Special Order Items
None of these items are returnable or refundable. Please make your choices very carefully. Our experts are happy to help you make the proper selection when you call. Please have basic information on-hand (e.g., brand, model, and size) to assist in determining the appropriate supplies.
TERMS & CONDITIONS
Please read these terms and conditions carefully. By using this web site and working with AZ Retail Supply, Inc. you agree to the following terms, conditions, and policies.
Pricing Policy
We continually make a best effort to keep the information on our web site accurate. All information is believed to be accurate, but it is not guaranteed.
Prices are subject to change without notice.
Occasionally, we can experience cost changes that prevent us from offering product(s) at price(s) appearing on our website. When this happens, you will be notified of the price change. You may cancel or proceed with your order. We will not process your order without your approval.
Additionally, in the event a price is found to be incorrect, or a product is not accurately depicted (features, capability, etc.) we will contact you to inform you of this. Again, you may cancel or proceed with your order and we will not process your order without your approval.
Trademarks, Copyrights, Service marks
Unless otherwise noted, all trademarks, service marks, copyrights, trade names and/or other indicators belong to their respective holders. The absence of a product name, service name or logo belonging to a respective company anywhere in the text of this web site does not constitute a waiver of that company's trademark or other intellectual property rights concerning said name or logo. All other products, logos, and brand names are trademarks and/or registered trademarks of their respective companies. In addition, all content included on this web site, such as text/copy, graphics, designs, logos, animations, icons, audio clips, scripts, tags, and software are the property of their respective owners. The use of a logo, company name, trademark, service mark, copyright, trade name, description, or any other representation of or reference to products listed on our site does not indicate affiliation with, endorsement by, or representation by the respective companies on our site. Also, the content (including: text/copy, graphics, designs, logos, animations, icons, audio clips, scripts, tags) and software in and on this web site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, re-publication, display, or usage of the content on this web site is strictly prohibited.
Web Site Use Restrictions
AZ Retail Supply Inc. maintains this internet site as a service to its customers and the internet community. Use of the information contained in this is for personal, non-commercial use only. Reproduction or modification of any information contained in this site is prohibited without the express written consent of AZ Retail Supply Inc. AZ Retail Supply Inc. makes no representations that the information contained in this site is appropriate, available or permissible for use in any or all locations.
Limitation of Liability
The information contained in this site is provided "AS IS" and without any warranties or representations of any kind, either expressed or implied AZ Retail Supply Inc. disclaims all warranties of merchantability and fitness for any particular purpose. AZ Retail Supply Inc. makes no warranty or representation as to the accuracy or completeness of the information contained in this web site.
AZ Retail Supply Inc. shall not be liable for any damages or expenses of any kind arising out of your use, access, or inability to access this web site or your reliance on the information contained in this site. AZ Retail Supply Inc. shall not be held responsible for damage or loss of any kind to the buyers business, the end-user's business, to their equipment, or residence, or to employees or to other persons due to your use of any product purchased at AZ Retail Supply Inc. Our maximum liability to you is the amount paid for the product.
Products mentioned on our site are not necessarily endorsed by AZ Retail Supply Inc. We do not make any warranties about the supplies/products on our web site store, the accuracy of our supplies/product listings or graphics, or the technical specifications. Any issues arising from a product should be handled as part of the return policy and/or warranty procedures.
Right to Modify/Change
AZ Retail Supply Inc. reserves the right to modify/change and/or withdraw the information on this site at any time without notice. AZ Retail Supply Inc. reserves the right to modify/change, and/or withdraw any supplies, products and/or services at any time without notice.
Governing Law/Venue/Jurisdiction
These terms and conditions shall be construed, interpreted, and enforced according to the laws of the State of Minnesota, United States of America, without regard to the conflict of law principles or rules. All claims, actions, disputes, controversies, or suits shall be litigated exclusively in the courts of the State of Minnesota, United States of America. These terms and conditions form the entire understanding and agreement with respect to the subject matter hereof and supersedes any and all prior understandings or agreements.
Severability
If any term or condition shall, to any extent or form, be invalid or unenforceable, the remainder of the terms and conditions shall not be affected thereby, nor shall the application of such term(s) or provision(s) to persons or circumstances other than those that are held to be invalid or unenforceable shall be affected thereby.
Right of Refusal
AZ Retail Supply Inc. reserves the right to limit quantities and/or to reject orders at our sole discretion.
Web Links and Other Web Sites
This web site may be linked to other web sites which are not controlled by AZ Retail Supply Inc. and AZ Retail Supply Inc. is not responsible for the content of those web sites. Inclusion of a link to another web site, or links on another web site to this web site, does not in any way imply an endorsement by AZ Retail Supply Inc.
Shortages
All claims for shortages must be made in writing by the Buyer within 48 hours of receipt of supplies/product. Unless such notice is given within the stated period of time, Buyer agrees that it shall be conclusively presumed that Buyer has fully inspected the supplies/product and acknowledged that no shortage exists.
Title/Risk of Loss
Title to the supplies/product shall pass to Buyer upon delivery of supplies/product to the common carrier (at Seller's dock) or any other location directed by Buyer. All risk of loss, damage, theft or destruction to the supplies/products shall be borne by the Buyer at F.O.B. (Freight On Board) shipping point. No loss, damage, theft or destruction to the supplies/product, in whole or in part, shall impair the obligation of the Buyer under this agreement, all of which shall continue in full force and effect.
Security Interest
Buyer agrees that AZ Retail Supply Inc. shall retain a security interest in all supplies/products detailed herein and to all supplies/products now or hereafter acquired by Buyer, and to any proceeds thereof, until the purchase price and any other charges due to AZ Retail Supply Inc. have been paid in its entirety. Buyer agrees to execute any financing statement or other documents that AZ Retail Supply Inc. requests in order to protect AZ Retail Supply Inc. security interest. Upon any default by Buyer of this agreement, AZ Retail Supply Inc. shall have all rights and remedies of a secured party under the uniform Commercial code, which rights and remedies shall be cumulative and not exclusive.
Default Events
Buyer shall be in default under this agreement upon the occurrence of any of the following events or conditions:
(a) Default by Buyer on payment of any installment, invoice, bill or any other indebtedness or obligation now or hereafter owed by Buyer to AZ Retail Supply Inc. under this agreement;
(b) Default in the performance of any obligation, covenant or liability contained in this agreement or any other agreement or document with AZ Retail Supply Inc.;
(c) Any inaccurate warranty, representation or statement made or furnished by Buyer to AZ Retail Supply Inc.; and
(d) Dissolution, termination of existence, discontinuance of Buyer's business, insolvency, business failure, or appointment of a receiver for any part of the property of, or assignment for the benefit of creditors by Buyer or the commencement of any proceedings under any bankruptcy reorganization or arraignment laws by or against Buyer or the attachment, levy, seizure or garnishment of any of the Buyer's property, rights, assets (contingent or otherwise) or the supplies/product.
Remedies Available to AZ Retail Supply Inc. in Case of Default Event
I. Remedies
Upon the occurrence of any default event or at any time thereafter, AZ Retail Supply Inc. may, at its option and at its sole discretion and without further notice, exercise one or more of the following remedies:
(1) Demand or, without demand, sue for amounts then due or thereafter accruing under any invoice, bill or other documentation evidencing indebtedness;
(2) Suspend deliveries of any or all product;
(3) Take possession of the supplies/product whenever or wherever found and for this purpose enter upon any premises of Buyer and remove the supplies/product, without court order or other process of law, without any liability for damages, suit, action or other proceedings by the Buyer for such entry and/or removal;
(4) Cause Buyer, at its expense, to promptly return the product to AZ Retail Supply Inc.; in a good, like-new condition;
(5) Sell the goods, or any part thereof at public or private sale (for cash or credit) at such time or times as AZ Retail Supply Inc.; shall determine, free and clear of any rights of Buyer, and if notice thereof is required by law, any notice in writing of any such sale by AZ Retail Supply Inc.; to Buyer not less then ten days prior to the date thereof shall constitute reasonable notice thereof to Buyer;
(6) Exercise any rights accruing to AZ Retail Supply Inc. under any applicable contract or law upon a default by Buyer.
II. Mitigation of Damages
Should AZ Retail Supply Inc. repossess any of the supplies/product because of a default by Buyer, AZ Retail Supply Inc. may make a commercially reasonable effort to sell product at a reasonable price to a third party, provided, however, that AZ Retail Supply Inc. shall have no obligation to actively seek out and solicit potential sellers and Buyers for said goods.
III. Collection Costs
In the event of any default on the part of Buyer, the Buyer shall pay any and all collection costs, including reasonable attorney's fees incurred by AZ Retail Supply Inc..
IV. Rights and Remedies Are Not Exclusive
No right or remedy conferred upon or reserved to AZ Retail Supply Inc. by this agreement shall be exclusive of any other right and/or remedy herein or by contract or law provided. All rights and/or remedies conferred upon AZ Retail Supply Inc. by this agreement and/or by law shall be cumulative and in addition to every other right and/or remedy available to AZ Retail Supply Inc.
V. Time is of the Essence
Time is of the essence for this agreement. The Customer/Buyer/End User and any representative(s) that they may employ or utilize shall act in a reasonably timely manner regarding time frame, activities, and/or resolutions.